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Troubleshooting

I can't see an item in the menu​

The side menu depends on three things:

  1. The organization type: the Expert group exists only in Expert Organizations.
  2. Your permission: menu items are shown only if you have the permission. The Organization (settings) group, for example, needs settings permissions in your organization permission. Ask your admin to check your permission (see The dynamic permission model).
  3. Your plan: some features depend on the plan (see Plans and billing).

The employee I invited sees nothing​

The default Organization Employee permission does not show the locations. Give the employee a permission on the location or system where they work with Assign (e.g. Location Employee or your own Technician). If all your employees should see all locations, define location permissions in the organization permission with Add Location Permission. → Inviting employees

The invitation e-mail did not arrive​

  • Check the spam folder first.
  • If the invited person already has a kommuns account, the invitation appears in their Lobby when they sign in; no need to wait for the e-mail.
  • The person who invited can see the invitation's status in Assignees › Outgoing Invitations.
  • For expert company invitations, make sure the invitation went to the company's organization identity e-mail, not to a personal address. The company sees it in Expert › Incoming Invitations.

I can't complete a work order​

  • Answer all required questions of the form; the warning says which one is missing.
  • If the work order is On Hold, a manager must first Mark as resolved the hold record.
  • If it is in Consultant review, the consultant closes it, not you.
  • If you are not assigned to the work order you can't fill in its form; ask your manager to add you as an assignee.

The work order went to the wrong person​

Work orders opened without an assignee go to the inventory's inventory manager (or the manager higher up if there is none). Edit the managers on the inventory's Assignees tab. You can add a new assignee to an open work order from its panel. → Inventory managers

The expert company can't see my inventory​

Give the company a permission at the system level, not the organization level, and make sure Add Equipment Permission is on in the system permission. → Working with an expert company as an owner

A recurring work order was not created​

  • Is the rule Active? Has its Next Run time passed?
  • The creation time may fall into an exception date range or a company calendar entry.
  • The rule's form may be Withdrawn: edit the rule and choose the form's current revision.

Something appears in Turkish in the English app​

Your own data (names, descriptions) stays as it was entered. Messages, notifications and e-mails come in your language; the names of the default permission definitions are created in the language of the person who created the organization. The kommuns category library and the descriptions in the activity log are still in Turkish: use your own company categories, and rename permission definitions created in Turkish.

Still stuck?​

Write to us via kommuns.com; a screenshot and the name of the work order or inventory help us answer faster.